Appraisal Interviewing Skills
About the
course
This course prepares
managers at all levels to hold productive appraisal interviews.
The course spends some time
looking at what and how to prepare for the appraisal interview as well as
developing the face-to-face skills required to hold meaningful appraisals.
The course is most
effective where the employer has an appraisal scheme in place, as the course
material and skills exercises can be written exclusively for the scheme.
This is something we can assist with if the scheme is not yet developed.
Objectives
This course will enable participants
to:
-
Gain confidence when interviewing
staff
-
Understand the importance of
thorough preparation
-
Know how to use the
documentation properly and effectively
-
Be able to prepare and
ask quality questions
-
Give feedback and
accept feedback Know how to set and agree plans for the future
-
Be able to appraise
poor performers as well as high flyers
-
Ensure that the
appraisal is a worthwhile experience for both people involved
Course content:
The aims of
your appraisal scheme
-
The
purpose of your scheme
-
What
appraisal can and cannot do
-
What does everyone want from appraisal?
-
What to discuss and what to expect to
discuss
Preparing for the
appraisal interview
-
How to use your
documentation correctly
-
Using facts and
examples
-
Identifying
achievements and areas to improve
-
Setting business and
personal goals
-
Handling training and
development issues
Getting the environment right
The stages in the
appraisal interview
-
Opening the interview;
establishing rapport and getting off on the right foot
-
During the interview,
giving and receiving feedback
-
Setting and agreeing
SMART objectives
-
Discussing training
and development needs
-
Handling tricky
topics, weaknesses, attitudes and behaviours.
-
Giving praise,
recognition and encouragement
-
Summarizing and
closing the interview
Practical exercises
using your scheme to appraise each other!
Identifying follow up
actions and interim reviews
Hazards managers walk
into; how to spot and avoid them!
Personal learning points
and action plans
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