Complaints Training

Having the skills to effectively handle complaints through professional complaints training is vital to an organisations success.

I'm sure you're familiar with the statistic that it costs five times more to find an new customer than keep an existing one, but what about the research that shows we tell 25 people if we suffer a bad experience or that a complaint dealt with effectively turns a dissatisfied customer into an evangelising customer champion!

Our one day complaints training course covers:

• Why complaints occur

• The damage complaints can do

• Demonstrating empathy

• Listening Skills

• Dealing with Anger

• Finding a resolution

• Creating customer champions

Click here to read the full complaints training programme